Am I a Terror?
Yesterday Kevin and I were invited to a wedding dinner at Marina Mandarin. This month is a wedding month yet again. Attended 3 so far, in this month and one more coming up very soon.
My impression of Marina Mandarin is vague. I only remembered being there for my Prom Night and that's about all. Am definitely surprised by the changes in the ballroom.The Grand Ballroom located at level 1 looks exquisite and tastefully done up. Was at one time, impressed.
Until...
At about the 2nd dish, a ham-handed waiter spilled beer on Kevin's shirt and the glasses were shattered to pieces and some of them hit my leg. I was infuriated. Very very very mad at the waiter's ineptness. Luckily, I was not hurt, I will definitely kick a fuss by calling an ambulance even with the slightest cut. Unfortunately for Kevin, he was drenched in beer. He was escorted to a room and changed into a white shirt.The moment he entered the ballroom, my face turned red with rage. What kind of shirt is he wearing? Some shirt previously worn by some unknown waiter?
I asked for the manager and waited for a good half an hour before the manager was finally available to meet me. (can you imagine?)
I told him that my husband came to the wedding in a 200bucks shirt and yet he was given a white shirt to wear for the rest of the evening and photo taking session?! The night was still young and I could never tolerate him in this kind of white shirt and he looked no different from the waiters.
Given the similar situation in Marriott (where I held my wedding), the banquet manager had actually offered one of my guests to collect her garment for dry cleaning and sent it back to her doorstep and plus 2 dinning vouchers. However, that was not and never my intention of grievance. I wanted to see how a banquet manager tackle the situation. To my utter dismay, he was just there, standing and waiting for my instruction (and I don't pay him monthly salary). He even wanted to talk to us in front of the 8 other guests at the table. I had to literally tell him, that we should talk outside the ballroom. I made my stand clear that my husband was not going to wear this rag and he needed a new shirt of equal quality. He even asked us to wait until 1030pm where the dry clean would come back from JURONG. Can you imagine? JURONG?! I just could not fathom, why of all place JURONG?A nd to expect us to wait until 1030pm on a weekday wedding is totally absurb. I even asked if we have to wait outside the ballroom for the shirt, if the wedding dinner happened to end early?
After a good 1 hour, he came back with a shirt that was nothing close to what Kevin was previously wearing and he asked "Is this ok?" I hate it when he sounded like we were all demanding and picky. I felt like saying, "So. Are you going to buy a new shirt again when I said that I am not happy with this?" Anyway, to end the case, Kevin graciously accepted the shirt. (I still cannot get over it right now though.)
Fortunately (for the banquet manager), the shirt was returned to us before we left. Else, I will have him send to Ngee Ann City where I work and pay for the ERP charges. I told Kevin, since he makes things difficult for us, by spilling beer on his shirt and I, have to make sure he goes through a more tedious night than us.
So tell me, am I a banquet manager's worst nightmare?
To add, the food tasted like ZI CHAR. Definitely not a pleasant night for us.
My impression of Marina Mandarin is vague. I only remembered being there for my Prom Night and that's about all. Am definitely surprised by the changes in the ballroom.The Grand Ballroom located at level 1 looks exquisite and tastefully done up. Was at one time, impressed.
Until...
At about the 2nd dish, a ham-handed waiter spilled beer on Kevin's shirt and the glasses were shattered to pieces and some of them hit my leg. I was infuriated. Very very very mad at the waiter's ineptness. Luckily, I was not hurt, I will definitely kick a fuss by calling an ambulance even with the slightest cut. Unfortunately for Kevin, he was drenched in beer. He was escorted to a room and changed into a white shirt.The moment he entered the ballroom, my face turned red with rage. What kind of shirt is he wearing? Some shirt previously worn by some unknown waiter?
I asked for the manager and waited for a good half an hour before the manager was finally available to meet me. (can you imagine?)
I told him that my husband came to the wedding in a 200bucks shirt and yet he was given a white shirt to wear for the rest of the evening and photo taking session?! The night was still young and I could never tolerate him in this kind of white shirt and he looked no different from the waiters.
Given the similar situation in Marriott (where I held my wedding), the banquet manager had actually offered one of my guests to collect her garment for dry cleaning and sent it back to her doorstep and plus 2 dinning vouchers. However, that was not and never my intention of grievance. I wanted to see how a banquet manager tackle the situation. To my utter dismay, he was just there, standing and waiting for my instruction (and I don't pay him monthly salary). He even wanted to talk to us in front of the 8 other guests at the table. I had to literally tell him, that we should talk outside the ballroom. I made my stand clear that my husband was not going to wear this rag and he needed a new shirt of equal quality. He even asked us to wait until 1030pm where the dry clean would come back from JURONG. Can you imagine? JURONG?! I just could not fathom, why of all place JURONG?A nd to expect us to wait until 1030pm on a weekday wedding is totally absurb. I even asked if we have to wait outside the ballroom for the shirt, if the wedding dinner happened to end early?
After a good 1 hour, he came back with a shirt that was nothing close to what Kevin was previously wearing and he asked "Is this ok?" I hate it when he sounded like we were all demanding and picky. I felt like saying, "So. Are you going to buy a new shirt again when I said that I am not happy with this?" Anyway, to end the case, Kevin graciously accepted the shirt. (I still cannot get over it right now though.)
Fortunately (for the banquet manager), the shirt was returned to us before we left. Else, I will have him send to Ngee Ann City where I work and pay for the ERP charges. I told Kevin, since he makes things difficult for us, by spilling beer on his shirt and I, have to make sure he goes through a more tedious night than us.
So tell me, am I a banquet manager's worst nightmare?
To add, the food tasted like ZI CHAR. Definitely not a pleasant night for us.
posted by Cel at
9/16/2008 11:58:00 AM
1 Comments:
Hey Celeste,
It was great catching up with you after a while. hahhah! Okie i heard your lamentation. Definitely they are in the WRONG!
Anyway, just want to tell u. U are doing great as a Mother! Is not easy ya.
Cheers,
Cindy GOh
Post a Comment
Subscribe to Post Comments [Atom]
<< Home